User Service Journey

Requirement Gathering

The process begins with a collaborative session where the customer’s asset library, content volume, existing workflows, operational needs, user roles, security requirements, and integration points with other applications are thoroughly discussed and documented.

This ensures a deep understanding of the unique needs and objectives of the organization.

Solution Design & Infra Sizing

Based on the gathered requirements, the solution provider recommends optimal infrastructure sizing and resources.

A high-level architecture and workflow overview are presented, demonstrating how the cloud-based solution will be tailored to fit the customer’s structure, processes, and future scalability.

Customer Approval

The customer reviews the proposed solution, ensuring all operational, technical, and business needs are addressed.

Upon satisfaction, formal approval is given to proceed with implementation.

Application Configuration

The platform is configured to reflect the customer’s organizational hierarchy, operational workflows, user roles, and department structures.

Required integrations with third-party applications and systems are set up to ensure seamless interoperability.

User Onboarding & Training

Secure login credentials are provided to all designated users.

Comprehensive training sessions are conducted, guiding users through key features, workflows, and best practices to ensure a smooth transition and maximum adoption.

Support & Escalation Briefing

Customers are introduced to the dedicated support structure, including points of contact, support channels, and escalation paths.

Guidance is provided on how to report issues, request enhancements, and access ongoing assistance for continuous operational excellence.